Shipping,
Simplified.
No surprises. No hidden fees. And if the product isn't right for your skin — return it, no questions asked.
All of Pakistan.
We deliver to every major city across Pakistan — with more coverage added regularly.
Don't see your city? Message us — we'll figure it out.
30-Day Clinical
Guarantee.
We believe you should love what you put on your skin. Try it, test the texture, use it — if it's not right for you, return it for a full 100% refund.
We Make It Easy.
You have 30 calendar days from delivery to try any Glowve product. If it doesn't meet your expectations — for any reason — return it for a full refund. Even if it's been opened and used.
- ✓Opened, used, or partially used products
- ✓Texture, feel, or experience not as expected
- ✓Wrong product delivered or damaged on arrival
- ✓Confirmed manufacturing defects
- ✓Any reason at all within 30 days
- ✕Products returned after 30 days from delivery
- ✕Items purchased during clearance / final sale
- ✕Products without any original packaging
how to return
Reach out to us through any of these channels within 30 days of delivery:
Contact us through WhatsApp, Instagram, or our website with your order number.
Share a photo of the product — nothing fancy, just so we can see its condition.
Our team confirms your return within 24 hours.
Pack the product and ship it to the address we provide.
Your refund is processed instantly. Maximum processing time: 2 business days.
refund details
Processed instantly. In rare cases, up to 2 business days for operational processing.
Issued to your original payment method. For Cash on Delivery (COD) orders, we'll transfer to your bank account or issue store credit — your choice.
100% of the product price. Original shipping charges are non-refundable. Return shipping is covered by us if the return is due to our error; otherwise it's the customer's responsibility.
Returning a Bundle?
Our bundles are designed to work together — but we know that one product in a set might not suit your skin. Here's how it works:
Returning One Item
Absolutely allowed. We refund the proportional amount you paid — not the individual retail price.
Example: Bundle of 3 for PKR 4,500 (retail PKR 6,000). One item retails at PKR 2,000 → your refund is PKR 1,500.
Returning the Full Bundle
You'll receive a full refund of exactly what you paid — no calculation needed.
Exchanges
Wrong item or manufacturing defect? We'll ship the correct or replacement product at no extra cost. Same 30-day window applies.
Want a different product instead? Return the original under the 30-Day Guarantee and place a new order — we'll prioritise shipping.
Damaged on Arrival
Contact us within 48 hours of delivery with a photo. Do not discard the product or packaging until resolved. We'll arrange a free replacement or full refund — instantly, your choice.
Cancellation Policy
Orders can be cancelled before they are dispatched. Once handed over to the courier, cancellation isn't possible — but the 30-Day Clinical Guarantee still applies once you receive it.
To cancel, message us immediately on WhatsApp, Instagram, or our Contact page with your order number.
Common Questions.
Standard delivery is 3–5 working days to all major cities. Express delivery (Lahore, Karachi, Islamabad only) is 1–2 business days for PKR 350. Free delivery on orders PKR 2,500+ runs at standard speed.
Yes — that's the whole point of the 30-Day Clinical Guarantee. We want you to actually try the product. Opened, used, or partially used products are all eligible for return within 30 days of delivery, for any reason.
Yes — you'll receive updates when your order is confirmed and dispatched with a tracking link.
For COD orders, we'll transfer your refund directly to your bank account — or issue store credit if you prefer. Just share your account details when you initiate the return and we'll handle the rest.
Not yet. We're Pakistan-only for now — that's where we're focused and where we're building. If you're Pakistani diaspora abroad, message us and let us know your location. We're listening.
Our courier partners typically attempt delivery twice and then hold the package at a nearby facility. You'll receive a message with your options. If you're having trouble, contact us directly and we'll coordinate.
We're Not a
Faceless Team.
We're skincare people who genuinely care about your skin. Message us anytime — before you buy, after you buy, or if something goes wrong.
